Billing & Payment Policy

At The Scent Mountain, we strive to make your shopping experience smooth and secure.

Accepted Payment Methods:

We accept the following payment methods:

  • Visa / MasterCard / American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (if enabled)

  • Other secure payment gateways (as available during checkout)

All transactions are processed in GBP (£).

Payment Security:

  • All payments are 100% secure and encrypted.

  • We use trusted payment processors to ensure your personal and card information is safe.

  • The Scent Mountain does not store your full card details on our servers.

Billing Information:

Please ensure that all billing details are:

  • Accurate and match the information on your payment method.

  • Correct to avoid delays in order processing.

We reserve the right to cancel any order if the billing information provided is suspected to be fraudulent or incomplete.

Failed or Declined Payments:

If your payment fails:

  • Please double-check your card details.

  • Try another payment method.

  • Contact your bank or payment provider for support.