Return & Refund Policy

We want you to be 100% satisfied with your purchase.

Return Eligibility:

• You may request a return within 14 days of receiving your item.
  

• Products must be unused, unopened, and in original packaging.
  
  

Refund Process:

• Once we receive and inspect your return, we’ll notify you.
  

• Approved refunds are processed within 5–7 business days to your original payment method.
  
  

Non-returnable items:

• Opened or used perfumes
  

• Sale or promotional items (unless damaged or faulty)
  
  

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
  
  

To request a return, please contact us at: support@thescentmountain.co.uk